ADDRESS
r&r custom color lab, inc.
2929 North Monroe
Spokane, WA 99205
| PHONE NUMBERS | |
| Toll Free | 800 845-2187 |
| Local | 509 325-3456 |
| Fax | 509 325-3456 |
BUSNIESS HOURS
8:00 a.m. to 5:30 p.m.
Monday through Friday, Pacific Time.
TURNAROUND TIMES
Our turn around time is same day for Luster Grand Prix surface prints up to 12x18. In by 9:00 AM done by 4:00 PM or ready to mail out. Larger sizes, sports, large orders or orders with additional services will take longer. However, the seasonal nature of our business makes it difficult to promise ship dates with absolute certainty. It is our goal to ship just as soon as we can, which is generally within 1 to 3 days of our receiving your image. This can change depending on the time of year, paper surface, size and the complexity of special orders. Please keep this in mind as you make promises to your customers.
RUSH ORDERS
We gladly fit your rush order in if we can without interfering with normal production. Rush Orders requiring an interruption will incur a 50% rush charge.
REMAKES
If you feel there was an error processing your order please call us and we will correct the problem. Remakes will be made only from the original digital file submitted to us in the original order using the product and options originally specified in that order. Remakes will be shipped as requested in the original order.
CHANGE OF ORDER
Our Lab OnLine ROES is a highly sophisticated printing system with hand inspections during the process. Orders can quickly move past the point of change. Please double check your orders for accuracy before you submit them to us. If you wish to edit your order, you must do so quickly by calling us. We will be happy to amend your order unless it is in production. You are responsible for an order once it has been placed in production.
WRONG PRODUCT SELECTED
Lab OnLine ROES is designed to tell us exactly what you want us to do with your images. We are not responsible for remakes if the print we send you matches the product you specified in your original order. We print your order as is and it means exactly that. Carefully check your product choice, quantity, cropping, spelling and options.
CREDIT POLICIES
We are sorry but we will no longer provide open accounts .We accept Visa, MasterCard, and Discover credit and debit cardst. For your convenience we can keep your card information in our files to be used at your request.
SALES TAX
Sales tax will be charged on all orders delivered in the State of Washington unless you provide us with a valid
exemption certificate.